Shipping policy

Shipping Policy

At Cartly, we want your shopping experience to be smooth from checkout to delivery. Please read below for details on our shipping process.

Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few additional days — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order has shipped, delivery typically takes 7–15 business days, depending on your location and the product ordered. Some items may arrive separately if your order contains multiple products, as they may ship from different fulfillment locations.

Shipping Rates
Shipping charges are calculated at checkout based on your order and delivery address. [Insert if offering free shipping: "We offer free standard shipping on all orders over £100."]

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

Delays
While we work hard to ensure timely delivery, occasional delays may occur due to customs processing, high demand, or courier disruptions. We appreciate your patience and will keep you updated if any delays arise.

Incorrect Addresses
Please double-check your shipping address before completing your order. Cartly is not responsible for orders delayed or lost due to incorrect address information provided at checkout.

Questions?
If you have any questions about your order or shipping, feel free to contact us at [support email] — we're happy to help.